Frequently Asked Questions

Yes! You can mix styles, sizes, and colours — as long as each variant meets the minimum quantity requirement per style. For example, 200 jute tote bags in two sizes (100 each). We confirm exact breakdowns in your quotation.

Step 1: Fill the enquiry form or WhatsApp us at +91 7003961554 or email info@vadalobags.com.
Step 2: Share product requirements, quantity, and design details.
Step 3: We send a detailed quotation within 24–48 hours.
Step 4: You approve the sample.
Step 5: We begin production upon advance payment.

Yes. We offer trial/test orders for new buyers — typically a small batch of 50–200 pcs. Pricing per piece may be slightly higher for very small runs. Please see our Sampling Policy for details.

We offer Screen Printing (1–8 colours, bulk orders), CMYK / Digital Printing (photo-quality, complex designs), Embroidery (premium 3D texture), Glitter Print (sparkle effect), Gold / Silver Foil Print (luxury branding), Puff Print, and Heat Transfer. All printing done in-house at our Kolkata facility.

Yes! We use premium reactive dyes achieving 95–98% colour accuracy. A physical colour swatch is sent for your approval before bulk production. Simply provide your HEX code, Pantone code, or brand guideline PDF.

Absolutely. We manufacture bags to any custom dimension. Simply provide W × H × D (width, height, depth/gusset) measurements. No extra charge for custom sizes on orders above 500 pcs.

Best formats: AI, EPS, PDF (vector) for screen printing and embroidery. PNG (300 DPI, transparent background) for digital/CMYK printing. If you only have a JPEG or low-res file, our design team can redraw it for a nominal charge.

Jute quality refers to threads per inch in warp and weft of jute fabric:

• 12×12: Lighter, open weave — lightweight bags, eco packaging
• 13×13: Standard — most common for shopping bags, tote bags, promotions
• 14×15: Denser, heavier — heavy-duty shopping, wine bags, premium retail

Yes, always. We never start bulk production without client sample approval. Physical samples are produced and shipped to you. You review and either approve or request adjustments.

Plain (no print) samples: Nominal cost, 5–7 business days.
Printed/embroidered samples: Cost applies, 7–12 business days.
Sample cost is adjustable against your bulk order upon confirmation. International shipping (DHL/FedEx) at buyer's cost.

We allow up to 2 rounds of revisions on pre-production samples at no extra charge. Beyond 2 revisions, a nominal re-sampling fee may apply. We encourage clients to be as detailed as possible with specifications upfront.

We export to 15+ countries including USA, UK, Germany, France, Australia, Canada, UAE, Singapore, South Africa, and more. We are IEC registered with DGFT, India. If your country is not listed, please ask — we likely ship there too.

Sea Freight (FCL/LCL): Most cost-effective for large orders.
Air Freight: Faster, for urgent or smaller orders.
Courier (DHL/FedEx/UPS): For samples and small shipments.
We provide FOB, CIF, C&F pricing. All export documentation (Invoice, Packing List, BL, Certificate of Origin) handled by us.

After sample approval and advance payment:
Plain bags (no print): 15–25 business days
Printed bags (screen/digital): 20–35 business days
Embroidered or multi-feature bags: 30–45 business days
Lead times may vary based on order size and season.

Yes! We supply domestic Indian buyers — retailers, wholesalers, corporates, NGOs, e-commerce sellers, and more. We ship via reputable courier / transport services. GST invoice provided for all India orders. Vadalo brand also listed on Amazon India and Flipkart.

Standard: 50% advance + 50% before shipment for new clients.
Repeat buyers: 30% advance + 70% against BL copy.
We accept Bank Transfer (TT/SWIFT), NEFT/RTGS (India), PayPal (samples). LC at sight for orders above $10,000 USD.

We accept USD, EUR, GBP, and INR. For international orders, USD is preferred. Prices quoted in the currency most convenient for you.

India buyers: GST at applicable rate (typically 5% on jute bags) added to invoice. ITC claimable.
Export buyers: Prices quoted as export prices — zero GST / LUT-based export. Typically FOB Kolkata unless otherwise agreed.

We are registered / certified / certifiable for: MSME / Udyam, IEC (Import Export Code), GSTIN, ISO 9001 (Quality Management), GOTS (Global Organic Textile Standard — in progress), Jute Mark (Authentic Indian Jute).

Yes. We welcome factory audits and ethical supply chain inspections. We can provide all necessary documentation for buyer compliance. Third-party inspection (SGS, Bureau Veritas) available on request at buyer's cost. Contact us to schedule an audit visit or request our documentation.

We carry out strict QC at every stage of production. If you receive defective items, please contact us within 7 days of receipt with photos and description. We will investigate and offer replacement, credit, or refund as appropriate. Our goal is 100% satisfaction with every order.